Terms of service

 

Last updated: November 12, 2026

Overview

This website is operated by Emerald Passions LLC ("we," "us," "our"). By visiting our site or purchasing from us, you agree to these Terms of Service. Please read them carefully.

Products and Descriptions

We do our best to describe and photograph every product accurately, including its size, materials and key characteristics. Because crystals, stones and many of our goods are natural or handmade, each piece is unique and may vary slightly in color, shape, size and markings from the photos. Product images are representative unless a listing says it shows the exact item.

Our products are sold for spiritual, decorative and entertainment purposes. Any information about the metaphysical properties of crystals or other items is traditional or folklore-based, is not medical, psychological, legal or financial advice, and is not a substitute for professional care. Candles and incense should be burned with care and never left unattended.

Pricing and Payment

All prices are listed in US dollars. The total price, including shipping and applicable sales tax, is shown at checkout before you place your order. We reserve the right to correct pricing errors and to cancel orders placed at an incorrect price, in which case you will receive a full refund.

We accept major credit and debit cards and other payment methods shown at checkout, which may include Klarna and Afterpay.

Paying with Klarna

You can choose to pay using Klarna. Klarna will provide you with specific payment terms. For further information or questions regarding your payment, please visit Klarna's website at https://www.klarna.com/us/. Use of Klarna is subject to Klarna's terms and conditions and privacy notice, available on Klarna's website.

Paying with Afterpay

You can choose to pay using Afterpay. Afterpay will provide you with specific installment terms, and eligibility is determined by Afterpay. For questions about your installments, please visit Afterpay's website at https://www.afterpay.com/en-US. Use of Afterpay is subject to Afterpay's terms, available on Afterpay's website. We do not charge extra fees or higher prices for orders paid with Klarna or Afterpay.

Shipping, Returns and Refunds

Shipping times, costs and coverage are described in our Shipping Policy. Returns, exchanges and refunds are handled as described in our Refund Policy, which includes a 30-day return window. Both are linked in the footer of our site.

Warranties and Your Legal Rights

If an item arrives damaged, defective or not as described, we'll replace, repair or refund it as set out in our Refund Policy. Nothing in these terms limits any rights you have under applicable consumer protection laws, including implied warranties that cannot be excluded by law. Except as stated here or required by law, products are provided "as is."

Customer Support and Resolving Disputes

If you have a problem with an order, please contact us first at support@emeraldpassions.com. We respond within 1 to 2 business days and will work with you in good faith to resolve the issue, usually within 10 business days. If we can't resolve it directly, you may contact your payment provider (including Klarna or Afterpay, if you used them) to open a dispute under their policies, or seek help from your state's consumer protection office.

Reviews

We do not buy, write or publish fake reviews, offer incentives for positive reviews, or remove reviews because they are negative.

Accounts and Use of the Site

You agree to provide accurate information when ordering and not to use our site for any unlawful purpose. We may refuse or cancel orders that appear fraudulent or that we're unable to fulfill, with a full refund of any amount paid.

Limitation of Liability

To the fullest extent permitted by law, Emerald Passions LLC is not liable for indirect, incidental or consequential damages arising from your use of our site or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order.

Governing Law

These terms are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law rules.

Changes

We may update these terms from time to time. The version posted here at the time of your order applies to that order.

Contact

Emerald Passions LLC, P.O. Box 236, Stovall, NC 27582, support@emeraldpassions.com