Shipping policy

Last updated: November 12, 2026

Where We Ship

We currently ship within the United States only, including all 50 states, Washington D.C., and APO/FPO addresses. We do not ship internationally at this time.

Processing Time

Orders are packed by hand and ship within 1 to 3 business days (Monday to Friday, excluding holidays). During festival and expo weekends or busy holiday periods, processing may take up to 5 business days; we'll post a notice on our site if delays are expected.

Shipping Methods and Delivery Times

We ship with USPS and UPS. Estimated delivery times after your order ships:

- Standard shipping: 3 to 7 business days

- Expedited shipping (when offered at checkout): 1 to 3 business days

Delivery estimates are not guaranteed and can be affected by carrier delays and weather.

Shipping Costs

Shipping costs are calculated based on your order and destination and are shown in full at checkout before you pay, along with any applicable sales tax.

Order Tracking

When your order ships, you'll receive an email with a tracking number so you can follow your package.

Lost, Damaged or Delayed Packages

If your tracking shows no movement for 7 business days, your package arrives damaged, or tracking shows delivered but you didn't receive it, email support@emeraldpassions.com within 30 days and we'll work with the carrier and make it right with a replacement or refund. Please double-check your shipping address at checkout; we aren't responsible for packages sent to an incorrect address entered by the customer, but we'll help however we can.

Questions

Email support@emeraldpassions.com. We respond within 1 to 2 business days.