Refund policy

Last updated: November 12, 2026

We want you to love what you receive from Emerald Passions LLC. If something isn't right, here's exactly how returns, exchanges and refunds work.

30-Day Returns
You may return most items within 30 days of delivery for a full refund of the item price. To be eligible, items must be unused and in the same condition you received them, in their original packaging where applicable.

Items We Can't Accept for Return
For health, safety and quality reasons, we can't accept returns of the following unless they arrived damaged, defective or incorrect:
- Candles that have been burned
- Opened sage, incense, herbs, resins, oils and other consumable spell supplies
- Earrings and body jewelry that have been worn
- Gift cards

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the item and packaging. We'll offer you a replacement, repair or full refund, your choice, and we cover the return shipping cost by sending you a prepaid label. In most cases we won't need the item back for damaged goods.

Please note: crystals and stones are natural, so small variations in color, shape, size, inclusions and texture are normal and are not considered defects.

How to Start a Return
1. Email support@emeraldpassions.com with your order number and the item(s) you'd like to return. We'll reply within 1 to 2 business days to confirm your return.
2. Pack the item securely in its original packaging if possible, and include a note with your order number.
3. Ship the return to: Emerald Passions LLC, P.O. Box 236, Stovall, NC 27582
4. We recommend a trackable shipping service. We can't be responsible for returns lost in transit without tracking.

Return Shipping Costs
For change-of-mind returns, the customer pays return shipping, and original shipping charges are non-refundable. For damaged, defective or incorrect items, we pay return shipping as described above.

Exchanges
Want a different item? Start a return as described above and place a new order for the item you want. If your exchange is because of our error or a damaged item, we'll send the replacement at no extra cost.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the credit.

Paid with Klarna or Afterpay? Refunds are sent back to Klarna or Afterpay, which will adjust or cancel your remaining payments and refund any amounts you've already paid, according to their terms. We don't charge any extra fees for using these payment options.

Cancellations
You may cancel an order at no charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, the return process above applies.

Questions
Email support@emeraldpassions.com. We respond to all messages within 1 to 2 business days.